terms and conditions
packaging |
All materials used in packaging and shipping are made in Portugal and environmentally friendly, recyclable and free of plastics.
shipments |
All orders will be processed within 2-7 business days.
We are a small business.
The order can be picked up at our atelier in Lisbon, subject to prior booking via email hello@ramosceramica.com .
National and international shipments are sent by shipping company with tracking via whatsapp and email.
The shipping cost for national territory is 5€. The shipping for Spain is 8€. The international shipping is 12,5€.
International shipments outside the European Union may be subject to import taxes or customs taxes.
​
Ramos is not aware of fees and taxes, which vary from country to country and, as such, is not responsible for their payment.
If for some reason the recipient refuses to deliver the order or does not pick it up within the required time, the shipping costs or fees associated with delivery will be charged to the customer.
The new shipment may be made upon a new payment of shipping costs.
We are a family owned and operated business.
Regarding the delivery time, shipments made to the national territory usually take 1 business day to reach the destination. For international territory, they take between 3-5 working days.
Ramos is not responsible for delays by the shipping company.